Apple has finally released a software update to fix an annoying error that has made some iPhone 8 devices virtually useless.
Earlier this month, users began to complain that their ($700) iPhone 8 has stopped responding after going to third-party repair shops.
It was a great misfortune for people with broken iPhone screens who thought they could fix them for a low price. The Apple 11.3 update is now disabling some touchscreen functionality upon being replaced by third-party screen repairs.
The iPhone 8, in particular, is susceptible to this new problem of iOS 11.3, according to Motherboard, and it is happening if the screens have been repaired by workshops that are not Apple’s and have been repaired by themselves at home.
Although at first, it may seem like a bad repair job, there are enough cases that indicate the touch screen of the iPhone 8 running before iOS 11.3 and all of a sudden it does not work at all. These people no longer have a broken iPhone, but their device is now left useless for it’s nothing without its touchscreen factor.
This is not the first time that an update of Apple software has caused a malfunction of unofficial repairs. In 2016, iPhone 6 users with start-up buttons in the aftermarket ended up with totally masonry devices.
Apple has taken recent steps to improve its remediation policies, such as deciding that iPhone screen replacements will not invalidate guarantees at the beginning of last year (although this practice appears to be legally questionable, as the FTC recently reminded all). Last year, Apple even sent special iPhone repair machines to third-party repair shops.
Customers in need of repairs are involved in a sort of limbo with today’s actions since home and third-party repairs can often be much cheaper than Apple’s most expensive repairs.
Well, there’s a good news to that problem for the Tech giant, Apple, has just released the latest iOS 11.3.1 update, which solves a previous problem where people had their own iPhone 8 screens repaired by third parties, only to find that the touch screen stopped working.
iOS 11.3.1 is a minor software update, but Apple says it should fix the iPhone 8 screen problem.
According to the version: “iOS 11.3.1 improves the security of your iPhone or iPad and solves a problem where touch input did not respond to some iPhone 8 devices because they had non-original replacement screens”.
Many believed that the mistake was the latest example of the battle of Apple against people who went to independent workshops to repair their devices.
Here’s an issue that may have caused many users to dislike Apple instead, for a lot of consumers have claimed that Apple was causing the restored screens of the iPhone 8 to malfunction in order to persuade them to use the company’s most expensive repair services.
Although something like the breakdown of the Touch ID functionality makes sense, since it is a form of authentication, and replacing it with a third party could mean that someone could replace your fingerprint.
Third party repair shops have similar problems with the iPhone X, noting that the replacement of the ambient light sensor or front camera will disable the face ID functionality of the device. Again, this makes a lot of sense as this component is related to biometric security.
The software update warns users not to go to third-party repair shops and suppliers without a license to avoid dangerous repairs and part-replacements that’ll lead more damage to the device. “Non-original replacement screens may have a compromised visual quality and may not work properly,” reads the statement. “Apple certified screen repairs are made by trusted experts using genuine Apple parts.” The company has long adopted a defensive position against third party repairs.
Apple and third-party repair shops do not get along well. However, if the situation of last year is indicated, Apple probably knows about it and could start a software update that will solve it. It remains to be seen whether this was intentional or unintentional.
Just last year, Apple announced that third-party iPhone repairs will no longer prevent a device from being covered by the warranty. However, the policy change was applied only if it was not related to a screen repair, nor it is the first time that iPhones with repaired screens are experimenting with badly functioning screens.
Last year, a similar iOS update killed the touchscreen functionality of iPhone 7 devices repaired by third parties. However, a week later, the company solved the problem. In addition, the company’s recent software update, iOS 11.3, has solved the controversial problem of battery acceleration.
Other Features presented by the iOS 11.3.1 Update
Now users can see if the power management feature that dynamically manages maximum performance to avoid unexpected crashes, first introduced in iOS 10.2.1, is enabled and you can choose to turn it off.
This feature is available in Settings -> Battery and is available for iPhone 6, iPhone 6 Plus, iPhone SE, iPhone 6s, iPhone 6s Plus, iPhone 7 and iPhone 7 Plus.
The update tool is the result of a barrage of criticism that Apple had to face when it was revealed that iOS automatically slows down the processor performance on some iPhones to avoid unexpected arrests.
The technology giant now tackles around 60 user trials claiming that Apple has slowed previous iPhones to buy new ones. At least 32 complaints were filed against Apple in January, and since then, the number has continued to rise as time passes by.